Doula Services Privacy Policy

Last Updated: January 1st 2025

Kels the Doula is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, and protect personal information provided during your doula services. By engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, address, phone number, email address, and other identifying information.

• Health Information: Medical history, birthing plans, pregnancy details, and other health-related information relevant to your care.

• Session Notes: Information regarding the services you request, including prenatal, birth, and postpartum support.

• Payment Information: Payment details, such as credit card information or bank account data, for processing service fees.

This information may be collected through direct communication (in person, over the phone, via email) or through forms you complete as part of the doula services.

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide Doula Services: To provide prenatal, birth, and postpartum doula support and consultation.

• Communication: To contact you with updates, appointments, reminders, or changes to our services.

• Recordkeeping: To maintain accurate records related to your care, including any special needs, preferences, and progress throughout your pregnancy and birth.

• Billing and Payment: To process payments for services rendered and manage financial records.

• Health and Safety: To ensure that your care and support are aligned with your personal health and safety needs.

We will never use your personal or health information for purposes beyond the scope of these services without your explicit consent.

3. How We Protect Your Information

We take the protection of your personal information very seriously and implement various security measures to safeguard it:

• Data Security: We store all physical and digital records securely, and all client information is kept in private, locked spaces (whether physical or electronic).

• Restricted Access: Only authorized individuals involved in providing services (such as your doula and potential backup doulas) have access to your personal information.

• Confidentiality Agreements: We ensure that any subcontractors, assistants, or other individuals who may have access to your information are bound by confidentiality agreements.

4. Disclosure of Your Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

• With Your Consent: If you provide explicit written consent for us to share information with others (such as a medical provider or support team), we will do so.

• Legal Requirements: We may be required to disclose information if mandated by law (e.g., court order, subpoena).

• Emergency Situations: In rare circumstances, if there is a concern for your health or safety, we may share your information with emergency medical personnel or your healthcare provider if needed.

5. Third-Party Services

We may use third-party services for business operations, such as payment processing, email communication, or scheduling software. These providers may have access to some of your personal information, but we ensure that they comply with applicable privacy and confidentiality standards.

6. Your Rights

As a client, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccuracies in the information we have on file.

• Deletion: You may request that we delete your personal information, subject to applicable legal and business requirements.

• Opting Out of Communications: You can opt out of receiving promotional or non-essential communications from us at any time by notifying us in writing.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

7. Confidentiality During Birth

During the birth process, we ensure that your information remains confidential:

• We will not disclose any details about your birth experience, preferences, or personal health information to others without your consent.

• We respect your decisions regarding who is present at your birth and will keep your personal information confidential within the scope of our services.

8. Storage and Retention of Information

Your personal and health information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely destroyed or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and the "Last Updated" date will reflect the most recent revisions. If we make material changes to how your information is handled, we will notify you directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Kels the Doula
Doula Name: Kelsey Runnalls
Email: Kelsrunns@outlook.com
Website: Kelsthedoula.com